Starling Bank Careers, Starling engineers love building things, creating new stuff, learning new technologies and working with others across all areas of the business to bring brilliant products and features to life. We enjoy working with engineers who are excited about helping us deliver new features, regardless of what their primary tech stack may be. Hear from our engineers in our latest blogs or our case studies with Women in Tech.

Our mobile engineers work in cross-functional feature teams arranged across broader engineering groups. You are empowered to make the decisions necessary for the platform and to provide insight to the team leads on such projects. You’ll also be working closely with other Android engineers with a variety of experience levels and interests, helping us improve and develop our Android app, CI automations and tooling. You’ll be committing, reviewing and shipping new code right from the first week!

In the Starling Android application we are proud to be working with some of the latest technologies in the industry. When adopting new technologies we always consider as a team whether it’s the best choice for our product and our users. We have a strong collaborative and open culture here so you’ll find support outside your team too.

Responsibilities

• Review APP claims received as both the sending and receiving bank.
• Ensuring claims are investigated efficiently and in line with PSD2 requirements.
• Communicating with customers to obtain additional information when necessary to support their claim and delivering final outcomes post assessment.
• Working to a high standard, meeting strict timeframes whilst working under pressure.
• Liaising with Risk and Legal where necessary to gain advice and counsel on cases, to ensure the right outcome is delivered.
• Work as part of a team and supporting colleagues as and when required in order to reduce workload(s).
• Ensuring feedback is provided to appropriate parties in instances where an error has been identified.

The Quality Assurance Analyst’s responsibilities include:

• Performing quality assurance reviews on colleagues and processes across SME, Lending and Collections.
• Testing customer outcomes to help us understand the impact of our policies and processes on the end to end customer journey.
• Discussing feedback and guidance with colleagues and managers.
• Identifying best practice examples and common themes.
• Partnering with stakeholders to analyse where policy, process and/or training could be enhanced, such as supporting root cause problem solving workshops.
• Supporting the QA Team Lead in improving our QA approaches and checklists.
• Representing Quality Assurance in meetings and discussions

About the role:

• Business verification – you will talk to newly onboarded businesses and those who are updating their KYB or KYC information or changing ownership. You will understand the business and provide input into the risk assessment. You’ll ensure that Starling’s KYB is up to date and decisions are taken in line with our risk appetite.

• You will understand Starling’s risk appetite, and apply it in your reviews, but you will also identify where we have new scenarios or cases and we need to challenge or review. You may even identify times when you want to support customers and you’ll champion changes to policy to achieve this. Using your knowledge of banking and your customers.
• You will support payment reviews, these are a time critical process and a key moment of truth for customers. You will help support the risk assessment and confirmation of checks. You will balance the customer outcome with protecting the bank and ensuring we comply with our regulatory obligations.
• You will help support customers where required. Our digital first proposition exceeds customers expectations, but sometimes they need additional support. You will provide that support and then work with the team to identify new solutions as required, to build our digital proposition further.
• You will support other colleagues in the bank – you will get referrals involving investment round payments and potential business closures – your role in this time will be to support with customer calls, understanding the business, and material changes future plans, analysing supporting information
• Through your role you will have a unique insight into our customers, this will enable you to Identify trends & behaviour that you will feed into our feedback loops, resulting in further improvements to our proposition.

• Build a strong KBI network through attending and organising regional networking events. Raising brand awareness and profile through building strong key links with external professionals and business owners.

Responsibilities

• Optimising the existing relationships by assisting in the delivery of solutions, products, and services appropriate to meet customer needs
• Seeking new opportunities and nurturing existing relationships to identify new business opportunities
• Deepen understanding of the client through proactive risk assessments and customer due diligence reviews
• Provide end-to-end support for customers and resolve complex queries
• Own, manage and resolve customer enquiries within agreed timescales, ensuring the best possible outcome and dealing with feedback effectively
• Be an SME business expert. Understand business banking, Starling products, and fintech movement
• Have key knowledge of local business’s challenges/ fears/ problems and the possible solutions. Be a subject matter expert
• Understand the wider macro economic landscape impacting businesses and aware of the competitive landscape for businesses in their respective region
• Being an advocate/brand ambassador for Starling Bank and develop the bank’s profile in the wider community

Shifts: Full time rotational shifts between 8am-8pm Monday- Friday , Saturdays 9am-5.30pm & occasional bank holidays.

Salary: The minimum starting salary for this role is £25,500, increasing with experience.

Responsibilities:

• You will speak with customers and businesses that may be experiencing financial difficulties or are vulnerable, who need our support
• You will be able to review each case to understand or customer’s overall situation to help agree the right action plan for them and for the bank
• Liaise with customers and other areas of the business to obtain information and supporting documentation
• Attention to detail is key, produce high quality written reports and recommendations to managers
• Demonstrate a proactive inquisitive and problem solving nature to assist our customers and the business

Role responsibilities:

• Deliver best-in-class customer experience.
• Planning and managing resources effectively and driving process efficiency.
• Managing rapid customer base growth rate.
• Inspire trust and confidence in individuals and teams.
• Develop the talented customer service teams from induction onwards to broaden their expertise and build careers within the bank and help create the next generation of Starling leaders.
• Act as the voice of the customer and collaborate on cross-functional initiatives helping develop Starling’s products.
• Help shape strategic priorities for retail customer service and present these to Executives and the Board
• Collaborate and work closely with engineering, technical operations and banking leadership to ensure strategic plans are delivered.
• Challenge the current operating model and ways of working within the department and wider organisation.
• Support the Executive in ensuring regulatory compliance of customer service operations (e.g. Treating Customers Fairly, Consumer Duty of Care) and constantly challenging this