Notion Careers in USA
About Company:
We’re on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can’t build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.
We’ve been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we’re growing fast and excited for new teammates to join us who are the best at what they do. We’re passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.
Early computing pioneers envisioned a future where machines on our desks could amplify our imagination, extend our intellect, and help us model information in ways never before seen. This is the type of tool we want to build together at Notion — one that gives you the software you can mold and shape like clay to solve your problems your way.
We’ve heard Notion described many ways. It can be as simple as a blank piece of paper, making writing feel light and delightful. It can be as complex as a relational database that stores huge amounts of data. We sometimes compare it to a set of Legos (if Legos were designed by The New York Times). But at its core, Notion is a toolbox of software building blocks that let you manage your life and work however you find most useful.
To make this possible, we’ve brought together a diverse team of individuals passionate about computing, history, art, alternative programming languages, music, skateboarding, and craft.
About Jobs in Notion:
Notion Careers, Joining the Brand team at Notion, you’ll be responsible for global media strategy, planning & execution, reporting into the Global Head of Campaigns. As the first to establish this new role, you’ll collaborate with internal partners, external agencies, and vendors to drive the go-to-market process and project management for our integrated brand campaigns, including advertising, media, and owned marketing.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Global Brand Media JOB
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Responsibilities:
- Translate business objectives and the brand marketing vision to lead global media strategy for Notion, inclusive of: go-to-market planning, online and offline campaign strategies, creative development, measurement, tools, cross-functional integration and budgeting; applied across top-tier international markets.
- Create and execute custom media partnerships to bring brand strategy to life through innovative and engaging advertising platforms, including linear TV, Connected TV, OTT, OOH, Radio, Digital Video, Audio, Custom Content/Events, and Social.
- Partner with our Growth Marketing team to integrate and optimize brand media across performance marketing channels including SEM, Display, and YouTube.
- Ensure we deliver an impactful message to prospects and customers at the right time, in the right channel, throughout the buyer’s journey and customer lifecycle.
- Develop RFPs, formulate final media plan recommendations and buy summaries, and create campaign measurement plans, regular reporting (weekly/monthly), and campaign wrap reports.
- Support the evaluation, onboarding, and production process of agencies, including creative, media, insights, and analytics vendors.
Skills You’ll Need to Bring:
- 6+ years of experience in marketing, integrated media, or brand strategy with 4+ specifically in media strategy, buying, and planning
- Expertise in traditional and emerging media capabilities and trends
Nice to Haves:
- Experience in programmatic media buying
- Experience directly managing global AOR (agency of record)
- Bachelor’s degree
Enterprise Technical Support
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About The Role:
You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.
What You’ll Achieve:
- Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
- Work cross-functionally across engineering and product to build processes and manage issues
- Perform advanced troubleshooting of products and embedded partner applications
- Reproduce customer issues, perform initial codebase triage and file bugs with Engineering
- Manage to key performance metrics defined within the Product Operations Team
- Respond to high priority customer issues
- Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
- Participate in an on-call rotation to assist customers outside of normal working hours
Skills You’ll Need to Bring:
- You have at least 3+ years of experience working in a technical support, technical account manager, partner engineering or similar role.
- You have strong understanding of and experience with REST APIs
- You have strong, in-depth knowledge and experience troubleshooting desktop applications on Microsoft Windows and macOS
- You have knowledge of Single Sign-on including OAuth, SAML, and SCIM
- You have strong analytical, debugging, and problem-solving skills
- You are able to analyze server and client application logs and identify the root cause of errors
- You have strong written and verbal communication skills and can work with both technical and non-technical audiences
- You are able to balance user expectations while understanding policies and compliance boundaries
- You are able to work under pressure and remain focused, confident and professional
- You are able to collaborate effectively with peers and across teams that are located in multiple offices
Nice to Haves:
- You have strong knowledge of Linux, APIs, NoSQL, MySQL and similar open source technologies
- Knowledge and experience writing scripts using one or more of the following languages – Python, Java, Javascript, or Typescript
Customer Success Manager (North America)
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About The Role:
- Onboard, maintain and expand our customer base
- Learn our product inside and out and help your customers drive business outcomes
- Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
- Collaborate with our Sales team to manage renewals and expansions
- Surface opportunities to expand existing accounts when it’s right for the customer
What You’ll Achieve:
- Drive adoption, retention, and expansion for a product people love that solves real problems: Some of the worlds largest companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more. Some non-profits even use it to conserve wildlife!
- Help build the foundations of Customer Success at Notion: As an early member of our sales/success team, you’ll be instrumental in helping define our sales assisted motions.
- Serve as the customer’s trusted advisor and product expert: You’ll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.
- Join a fantastic team at a magical time: We’ve hit profitability and over three million users with a small team, which gives us a huge green field to work with. You’ll join at the perfect time to shape how we grow from here.
- Meaningfully shape our future product: As you engage with customers, you’ll gain insights to help us serve them better — and work with product to inform what we do next.
- Elevate your skills as we tackle our most impactful challenges: We’ve achieved more than teams 10x our size in less time — and there’s so much more to do and learn.
Skills You’ll Need to Bring:
- You have a track record of success in your current Account Management or Customer Success role
- You have a growth mindset and thrive in the building stage of a nascent team
- You view setbacks as learning opportunities, not failures
- You can put yourself in others’ shoes and see situations from perspectives other than your own
- You’re motivated by seeing others succeed and grow when you partner with them
- You’re highly adaptable, easily acclimating to a rapidly changing business and industry
- Strong intrinsic motivation to be a top performer and contribute to a team
- You love getting to know new people and helping them solve their business problems
Nice to Haves:
- You’ve built Customer Success playbooks or processes
- You’ve been a first or early hire at a fast growing start up before
- You’ve got strong technical chops
- You have experience using Notion
Data Engineer
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About The Role:
Since the launch of Notion, the company has been on a mission to make toolmaking ubiquitous – from wikis to documents, notes, tasks, databases, etc. A strong product intuition and focus on users have helped the company achieve adoption across businesses of all sizes. Today, millions of users rely on Notion’s building blocks to get their work done.
As Notion continues to grow quickly, there is a unique opportunity to build the foundations of data and help the product and company reach their full potential. This is where you come in — to design and build reliable, trusted and timely datasets that accelerate the decision-making process of key product and business functions. You will have a strong impact on the roadmap and the growth trajectory of the company.
What You’ll Achieve:
- You’ll define the processes and ETL infrastructure to transform and make data readily available across the company
- You’ll build core datasets to serve as unique sources of truth for product and business functions (product, marketing, sales, finance, customer experience, data science, business operations, IT, engineering)
- You’ll partner with data scientists and other internal stakeholders to understand their needs and then design, build and monitor pipelines that meet today’s requirements but can gracefully scale with our growing data size
- You’ll implement automated workflows that lower manual/operational cost for stakeholders, define and uphold SLAs for timely delivery of data, move the company closer to democratizing data and a self-serve model (query exploration, dashboards, data catalog, data discovery)
Skills You’ll Need to Bring:
- You are a self-starter and continuously gather and synthesize high-impact needs from business partners, design and implementing the appropriate technical solutions, and effectively communicating about deliverables, timelines and tradeoffs
- You’ve spent 3+ years as a data engineer building core datasets and supporting business verticals as needed. You are passionate about analytics use cases, data models and solving complex data problems
- You have hands-on experience shipping scalable data solutions in the cloud (e.g AWS, GCP, Azure), across multiple data stores (e.g Snowflake, Redshift, Hive, SQL/NoSQL, columnar storage formats) and methodologies (e.g dimensional modeling, data marts, star/snowflake schemas)
- You are an SQL expert. You intimately understand aggregation functions, window functions, UDFs, self-joins, partitioning and clustering approaches to run correct and highly-performant queries
- You are highly comfortable with object-oriented programming paradigms (e.g Python, Java, Scala)
Nice to Haves:
- You have worked at a fast-growing start-up, a SaaS company or are eager to contribute in such an environment (being a current Notion user would be great!)
- You have hands-on experience in designing and building highly scalable and reliable data pipelines using BigData stack (e.g Airflow, DBT, Spark, Hive, Parquet/ORC, Protobuf/Thrift, etc)
Software Engineer, Backend
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About The Role:
Millions of people use Notion — and this number is increasing every day. That means a million people trust us to deliver a fast, reliable, and secure experience, and we value this more than anything. We want to keep earning trust, while also continuing to amaze our users with the tools they can build in Notion. This is where you come in — to help us forge a performant and reliable path forward to the future.
What You’ll Achieve:
- You’ll help build a robust, powerful, and developer-friendly API and platform, which enables developers to extend Notion to be even more useful as a best-in-class service for our millions of users and teams who rely on us every day.
- You’ll work with the team to build new API and platform features, focusing on the backend. For example, you might design and implement a new permission model for how integrations get access to data.
- You’ll understand developer pain points and work to address them in the APIs you design and implement.
- You’ll improve the performance and reliability of our API endpoints.
Skills You’ll Need to Bring:
- Thoughtful problem-solving: For you, problem-solving starts with a clear and accurate understanding of the context. You can decompose tricky problems and work towards a clean solution, by yourself or with teammates. You’re comfortable asking for help when you get stuck.
- Ability to scale: You have experience scaling production software to support rapid growth, or you’re motivated and excited to learn.
- Pragmatic and business-oriented: You care about business impact and prioritize projects accordingly. You’re not just going after cool stuff—you understand the balance between craft, speed, and the bottom line.
- Put users first: You think critically about the implications of what you’re building, and how it shapes real people’s lives. You understand that reach comes with responsibility for our impact—good and bad.
- Not ideological about technology: To you, technologies and programming languages are about tradeoffs. You may be opinionated, but you’re not ideological and can learn new technologies as you go.
- Empathetic communication: You communicate nuanced ideas clearly, whether you’re explaining technical decisions in writing or brainstorming in real time. In disagreements, you engage thoughtfully with other perspectives and compromise when needed.
- Team player: For you, work isn’t a solo endeavor. You enjoy collaborating cross-functionally to accomplish shared goals, and you care about learning, growing, and helping others to do the same.
Nice to Haves:
- You have experience working with distributed systems.
- You’re proficient with any part of our technology stack: React, TypeScript, Node.js, Memcached, Postgres, Docker, and Elasticsearch.
- You’ve heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we’re big fans of their work.
- You have interests outside of technology, such as in art, history, or social sciences.
Security Engineer
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About The Role:
Millions of people use Notion — and this number is increasing every day. Our users depend on us to deliver a secure and trustworthy experience, and we value this more than anything. In this role, we are looking security engineers who would be responsible for aspects security of our platform, product and our users.
We are looking for security generalists, with a strong engineering background; or a software engineers who have worked on security adjacent problems.
What You’ll Achieve:
- You’ll design, implement and maintain technical controls to mitigate classes of security bugs.
- You’ll act as a liaison for multiple stakeholders across product, engineering, go to market, and security ops / compliance, to guide and prioritize the right security investments.
- You’ll help scale the engineering organization and mentor engineers on best practices in secure software design and architecture.
- You’ll enable the growth of Notion’s business by building a secure foundation that earns the trust of Notion’s users.
- You’ll participate in security assessments, code audits, and advise on on both internal and customer security needs.
Skills You’ll Need to Bring:
- Security architecture and expertise: You have experience building systems to secure and monitor cloud architectures. You can contribute directly to our main codebase to raise the bar on security systems design and address vulnerabilities. You’ll bring experience in at least one of the following areas:
- Data Security
- Application Security/Product Security
- Identity and Access Management
- Infrastructure/Cloud Security
- Security feature development
- Working in production: You have experience writing code and productionizing your solutions. You appreciate the skill of building automated solutions and scaling your impact via code.
- Pragmatic and business-oriented: You care about business impact and prioritize projects accordingly — you model threat risks and balance the right security investments with the right bottom line outcomes.
- Not ideological about technology: To you, technologies and programming languages are about tradeoffs. You may be opinionated, but you’re not ideological and can learn new technologies as you go.
- Empathetic communication: You communicate nuanced ideas clearly, whether you’re explaining technical decisions in writing or brainstorming in real time. In disagreements, you engage thoughtfully with other perspectives and compromise when needed.
- Team player: For you, work isn’t a solo endeavor. You enjoy collaborating cross-functionally to accomplish shared goals, and you care about learning, growing, and helping others to do the same.
Nice to Haves:
- You have experience leading engineering teams with a security focus.
- You’ve managed, maintained, and monitored systems using technologies like Amazon Web Services, Datadog, Postgres, Redis, Memcached, and Elasticsearch.
Billing Operations Analyst
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About The Role:
Our Accounting team is growing, and we’re looking for a process-driven Billing Operations Analyst who deeply cares about continuous improvement. You’ll be an early member of the Accounting team and will play a key role in building scalable processes that will make a lasting impact on the success and growth of the company.
What You’ll Achieve:
- Ensure orders are processed timely in accordance with executed contracts
- Ensure billing and related adjustments are supported by appropriate supporting documentation
- Effectively collaborate and communicate with teammates and cross-functional partners to ensure a scalable order to cash process
- Monitor and resolve billing-related issues and customers’ queries timely
- Assist with cash collections and application
- Assist with month-end financial reporting
Skills You’ll Need to Bring:
- 2+ years of Billing or similar professional experience
- Excellent verbal, and written skills with a high attention-to-detail
- Ability to maintain professional and courteous correspondence with all levels of customer and company personnel
- Intermediate Excel skills (vlookups, pivot tables, etc.)
Nice to Haves:
- Experience with NetSuite and Stripe preferred
- Experience with SQL and/or a willingness to learn
- Experience using Notion
Core Product Marketing Lead
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About The Role:
We’re looking for a Core Product Marketing Lead to bring Notion to individuals and teams around the world. In this role you will help define the needs of our large and diverse audience and how Notion can help them succeed. You will partner with product, design and engineering to shape the product roadmap, and work closely with sales to refine our messaging and positioning and build the Notion narrative.
This is a highly cross functional role with significant influence across marketing, sales, product and executive teams. A successful candidate will be a powerful voice for the customer, a seasoned, strategic leader who is comfortable establishing the foundations while also quickly building a team.
What You’ll Achieve:
- Identify and define our core customer, their needs, and how our products will meet those needs through qualitative and quantitative work.
- Develop a compelling narrative and value proposition for our core products – docs, wikis and project management, as well as new features
- Partner closely with product, engineering and design to ensure customer needs and insights are central to roadmap development. Drive the strategy around product positioning for existing products and new launches.
- Partner with sales and customer success to refine our messaging & positioning and develop sales materials
- Develop case studies, website content, and other marketing materials in partnership with the content team that establish Notion as a leader in the collaboration and productivity space
- Conduct market, competitor, and segmentation research to inform our product, marketing, and sales strategies
Skills You’ll Need to Bring:
- Experience as a builder – We’re in the early days of our product and the company in general. We need someone who is excited by being an early member of the product marketing team.
- Proven track record of bringing teams together to ship products and projects, and of using data to optimize decision-making
- Customer-centric with experience in generating qualitative and quantitative insights and using those insights to inform your marketing strategies and the product roadmap
- Ability to distill complex information into understandable, actionable, persuasive material that helps users grasp the value of Notion for their teams
- Growth mindset and comfort with ambiguity. We’re in a hyper-growth stage – you should thrive in a fast-paced, quickly changing environment.
- Strong writing and presentation skills; you’re a storyteller at heart!
- At least 5 years of product marketing experience with demonstrated results marketing SaaS solutions
Nice to Haves:
- Experience with PLG SaaS products
- You’ve used Notion and understand its value
Product Designer
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About The Role
Imagine yourself in the 1970s or 80s thinking through how computing should look and feel for people who had never seen one before. That’s what we’re trying to do at Notion — make software that feels timeless, with the craftsmanship of German cameras, playfulness of Japanese toys, and mass appeal of Coca-Cola. We have no end of fascinating challenges that can only be solved by someone with innate product & UX sense, technical aptitude, great taste, and impeccable craft.
What You’ll Achieve:
- Design product concepts that balance vision, craft, speed, and business potential.
- Craft every detail of new product features, from idea to UX to pixel-perfect execution.
- Run projects end to end with engineers to drive your vision to the ship line.
- Partner closely with our Customer Experience, Sales, and Customer Success teams to understand what each of our diverse user segments need, want, and love about Notion. Use this data and acquired intuition to prioritize, plan, and scope our product roadmap.
- Work with Marketing to devise new ways to tell great stories throughout the user lifecycle, and across our site, product, help guides and other channels.
- Create new patterns that are intuitive, practical, and convergent. Evolve our design system intentionally as we scale.
Skills You’ll Need to Bring:
- You have well-rounded skills and experience to run projects independently end to end. 5+ years of working experience.
- You can create clear, intuitive, and visually appealing human interfaces. (UI)
- You can untangle vague conceptual problems, and have a sharp intuition for the most accessible mental models and flows, so users can immediately start gaining value out of the product. (UX)
- You can do basic coding in HTML + CSS + basic Javascript. (Even better if you’re capable of procedure or React-level Javascript.)
- You care about the business needs, implications, and practicality of your designs. You don’t get stuck on pretty UI or deep abstractions, and can balance between craft, speed, and the bottom line.
- You have strong beliefs, loosely held. You’re a good listener who collaborates well with different stakeholders. You observe and internalize all inputs and feedback to help you reach an optimal decision.
- You like to tell stories using both words and visuals, and strategize the best way to make your point.
Nice to Haves:
- You’ve designed and built great tools with small teams in the past.
- You bring unique strengths and perspectives to the team. We’re looking to build a diverse team where our skills and experience can complement each other.
- You can polish features in the codebase.** We love to hire designers who can code so there’s less communication and hand-off cost with engineers. But this is optional, especially if you are super talented in designing the purest and easiest solution to hard product design problems, and rallying your teammates to execute towards it.*
- You’ve experienced the pain of fragmented tools and information silos created by them, and have a strong urge to fix it.
- You’re familiar with the work of computing heroes like Douglas Engelbart, Alan Kay, Bret Victor, etc. — and understand why we’re big fans.
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