GM Financial Careers
AVP Customer Sales and Acquisition – OSI
Location: Remote
Job Type : Full Time
Estimated Salary: $78K – $98K a year
Education
- Bachelor’s Degree or equivalent work experience required
- Master’s Degree preferred
Experience
- 5-7 years marketing and sales experience required
- 3-5 years experience with CRM required
- 3-5 years Management or leadership experience required
About Career:
The AVP Customer Sales and Acquisition, OnStar Insurance (OSI) is responsible for leading the marketing sales function that aims to bring OnStar Insurance messages to existing GM/GM Financial customers and customers in the process of purchasing a new GM vehicle. They will lead engagement activities largely focused on internal channels and supported with external efforts where appropriate. This highly collaborative role will work across the GM enterprise to strategically position OSI messages to drive volume and quality of auto insurance quote starts. This role will leverage customer behavior data and data analytics methodologies to manage and oversee continuous improvement of the OSI sales experience to existing GM customers. Accountable for designing and achieving strategic and operational plans to build customer sales and satisfaction. Leads the team to execute sales strategies in collaboration with service, acquisition, and other key stakeholders.
Qualification Required:
- Experience with strategic planning and analysis
- Financial acumen to be able to analyze and understand the financial implications of business strategies
- Ability to partner across the business and development teams to identify growth opportunities and build integrated marketing plans that capitalize on them
- Knowledge of CRM best practices in customer segmentation, audience building, personalization and measurement to drive performance
- Experience building relationships and communicating effectively with senior leadership Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals
- Demonstrated understanding and experience with digital and traditional marketing platforms and experience with insurance sales and service lines of business is a plus
- Knowledge of customer service and call center metrics, call flows, quality metrics and measurement to drive performance is a plus.
Responsibilities:
- Accountable for OnStar Insurance quote starts from existing GM/GM Financial customers and customers in the process of purchasing a new GM vehicle
- Partner with GM and GM Financial to develop and design marketing campaign offers to existing GM customers to support product launches and messaging, which includes utilizing internal GM / GM Financial marketing channels to help drive awareness, leads, and ultimately influences customers to start an auto insurance quote
- Collaborate with GM & GM Financial brand analytic teams to measure and deliver detailed campaign performance reporting to OSI leadership and adjust campaigns accordingly to ensure success
- Build and oversee a team of leaders and employees for assigned functional areas through ongoing execution of recruiting, coaching and performance management
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
- Partner with OnStar Insurance State & Product Management, IT, Finance, and Marketing teams to execute business strategies and provide reporting and recommendations to drive engagements that lead incremental quote starts from existing GM customers
- Work closely with OSI Business Intelligence Analytics team to fully understand, translate and apply key insights to then develop KPIs to measure success and recommend changes for continual improvements
- Provide data-driven insights and direction for potential consumer outreach or service needs
- Provide recommendations and input in the development and use of process and journey maps
- Present and deliver detailed KPI performance reporting to leadership and adjust strategy accordingly to ensure success
- Stay current on industry trends and best practices
- Perform other duties as assigned
- Conform with all company policies and procedures
Additional Skills Required:
- Problem structuring and strategic problem-solving skills
- Excellent interpersonal skills and ability to work cross-functionally
- Demonstrated ability to lead multiple projects at once
- Data driven approach to campaign optimization and channel performance
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About Company:
GM Financial Careers, GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, Texas. We are a global provider of auto finance solutions, with operations in North America, South America and Asia. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
History and Development:
GM Financial was founded as AmeriCredit in September 1992 and opened its first branch office in Fort Worth, Texas. On October 1, 2010, AmeriCredit Corp. was acquired by General Motors Company and renamed General Motors Financial Company, Inc. (GM Financial). In 2011, GM Financial acquired FinanciaLinx to serve GM dealers and customers throughout Canada. In November 2012, GM Financial announced the acquisition of its international operations. The majority of those acquisitions were finalized in 2013, with the remaining market, a 35 percent equity interest in a joint venture in China, acquired in January 2015.
More GM Financial Careers opportunities:
- Sr Business Development Analyst – CLS
Location : US-TX-Irving | Hybrid
Education : Bachelor’s Degree in related field or equivalent work experience required
Experience: 5-7 years of directly related experience in automotive dealership commercial lending environment preferred
Responsibilities:
- Analyze financial statements of automotive dealerships and related customers including assessment of dealership risk
- Interface with customers and internal/external stakeholders to obtain data to complete analysis and ensure customer expectations are managed
- Gather competitive intelligence on programs and pricing available in the market and make appropriate program recommendations
- Prepare management summaries for senior leadership
- Review daily work flow for business development process to ensure customer satisfaction
- Train and develop less experienced employees
- Perform other duties as assigned
- Conform with all company policies and procedures
Qualifications
- Understanding of commercial lending with emphasis in captive automotive dealership financing
- Understanding of dealer operations
- Knowledge of reporting and analytics
- Knowledge of Salesforce.com
- Knowledge of Microsoft Office
- Knowledge of dealership, fleet/commercial and indirect auto finance industry operations
- Advanced knowledge of credit underwriting
- Knowledge of accounting, financial statement analysis, cash flow and dealer workout.
Skills Required
- Innovative thinker with strong ability for strategic vision
- Ability to interface with all levels of management
- Detail oriented and capable of managing multiple opportunities simultaneously
- Excellent oral/written communication and interpersonal skills
- Must be self-motivated and able to work independently
- Excellent persuasive communication and presentation skills
- Excellent project management skills
- Excellent customer service skills
- Ability to make sound business decisions based on policies and procedures
- Able to meet deadlines
- Team player with strong leadership and motivational skills
2. Sr Business Development Analyst – CLS
Location: US-TX-Irving | Hybrid
Education: Bachelor’s Degree in related field or equivalent work experience required
Experience : 5-7 years of directly related experience in automotive dealership commercial lending environment preferred.
Responsibilities:
- Analyze financial statements of automotive dealerships and related customers including assessment of dealership risk
- Interface with customers and internal/external stakeholders to obtain data to complete analysis and ensure customer expectations are managed
- Gather competitive intelligence on programs and pricing available in the market and make appropriate program recommendations
- Prepare management summaries for senior leadership
- Review daily work flow for business development process to ensure customer satisfaction
- Train and develop less experienced employees
- Perform other duties as assigned
- Conform with all company policies and procedures
Qualifications Required
- Understanding of commercial lending with emphasis in captive automotive dealership financing
- Understanding of dealer operations
- Knowledge of reporting and analytics
- Knowledge of Salesforce.com
- Knowledge of Microsoft Office
- Knowledge of dealership, fleet/commercial and indirect auto finance industry operations
- Advanced knowledge of credit underwriting
- Knowledge of accounting, financial statement analysis, cash flow and dealer workout
Skills Required
- Innovative thinker with strong ability for strategic vision
- Ability to interface with all levels of management
- Detail oriented and capable of managing multiple opportunities simultaneously
- Excellent oral/written communication and interpersonal skills
- Must be self-motivated and able to work independently
- Excellent persuasive communication and presentation skills
- Excellent project management skills
- Excellent customer service skills
- Ability to make sound business decisions based on policies and procedures
- Able to meet deadlines
- Team player with strong leadership and motivational skills
3. Customer Experience Operations Sr. Representative
Location : MX-NLE-Monterrey
Qualifications:
- Bachelor’s degree or equivalent in Business Administration, Finance, Economics, Accounting, Banking or Engineering.
- Fluent in Spanish and English.
- Experience working with databases (Excel proficciency, and intermediate Power BI, Tableau or other data management tools).
- +2 years of experience working in Customer Service or administrative areas.
- Exceptional customer-oriented collaborator.
- Profficient analytical skills to propose enhancements based on data and statistics.
- Intermediate understanding between operational metrics and financial results.
- Advanced interpersonal skills.
- Proficcient oral and written communication skills.
- Advaced knowledge of Microsoft Office tools.
- Teamwork and collaboration.
Requirements:
- Work with Customer Service, Collections, and other areas of Mexico branch in order to identify Customer’s needs and integrate them in process improvements based on data and CX metrics results.
- Maximize Customer Experience by proposing improvements in GMF’s operational processes.
- Monitoring the results of the improvements proposed until their implementation, including the change request proposals and testing phases.
- Acquire experience and knowledge of processes and activities related to customer’s requirements and their impact in Customer Experience.
- Accurately communicate the details of customers concerns and complaints to all levels of the organization.
4. AmeriCredit Field DRM – Zone B
Location: US-AZ-Phoenix
Education
- High School Diploma or equivalent required
- Bachelor’s Degree preferred
Experience
- Prior B2B successful sales experience
Responsibilities:
- Equip our dealers with the knowledge needed to maximize their use of the AmeriCredit programs
- Manage and market assigned dealer relationships to achieve all quality, pricing, and volume objectives
- Support and market all AmeriCredit Financial products
- Maintain effective communication with dealers and appropriate internal partners
- Strive to outperform expectations with a positive attitude
- Engage in continuous learning opportunities
Benefits:
- Competitive Salary, Annual Bonus and Monthly Commission incentives
- Excellent Health, Vision, and Dental Benefits
- Company Match for 401K
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Quarterly Volunteer Opportunities
- Company Vehicle Program including gas, maintenance, insurance, and car washes
- Monthly stipend for cell/internet expenses
Qualities:
- A willingness to be a part of a great team
- Ability to travel between AmeriCredit dealerships 90+% of the time and be home based
- Deliver training and presentations to dealerships as needed
- This position requires the ability to legally operate a motor vehicle on a regular basis
Requirements:
- Demonstrate the value proposition of AmeriCredit to assist the dealer to sell more new and used vehicles
- Effectively manage and market assigned dealer relationships to achieve all quality, pricing, and volume objectives
- Maintain effective communication with dealers and appropriate internal partners
- Develop business plans to align with corporate goals
- Achieve Field DRM key performance criteria
- Act as a liaison between dealer and FundsNow to resolve any funding issues Work with the Funding Managers and Team Leaders
- Analyze dealer-specific data using reporting tools and take appropriate action
- Identify and resolve dealer issues presenting excessive risk to AmeriCredit, ie, portfolio issues, fraud, buy-back, dealer agreement violations, dealer personnel, etc.
- Responsible for collection of monies owed to AmeriCredit
- Perform other duties as assigned
- Conform with all company policies and procedures
Qualifications Required:
- Knowledge of consumer lending policies and procedures
- Knowledge of dealership operations and indirect auto finance industry
- Knowledge of marketing and operational trends and tactics
- Working knowledge of Excel
- Working knowledge of Salesforce.com
Skills Required:
- Ability to prioritize and handle multiple tasks and responsibilities simultaneously
- Ability to professionally represent AmeriCredit
- Able to meet deadlines and establish objectives
- Effective time management skills and the ability to work under pressure
- Excellent sales and marketing skills
- Good analytical and problem-solving skills
- Good business development skills
- Must be proficient in computer software such as Excel, Word, and PowerPoint
- Must be self-motivated and able to work independently
- Strong interpersonal and people skills.
Location : US-TX-Arlington
Education
- High School Diploma or equivalent required
- Associate Degree preferred
- Bachelor’s Degree or relevant experience preferred
Experience
- 3-5 years of relevant experience preferred
Responsibilities
- Inventory, order and maintain supplies for department
- Schedule and coordinate travel for team members and officers
- Participate in and assist in coordinaion of community investment and team member appreciation events
- Coordinate and schedule conference rooms
- Provide general administrative support for department
- Assist leadership team with communication, coordination, presentations, and task completion
- Establish and maintain hard copy and/or electronic filing systems for departmental data, documents and other materials
- Assist in the preparation and distribution of professional quality documents, reports or presentations
- Provide administrative support for the entire department as needed
- Promote a positive, cooperative and professional attitude when dealing with other company departments, customers, dealerships and vendors
- Perform other duties as assigned
- Conform with all company policies and procedures
Qualifications Required
- Administrative and clerical procedures and systems
- Basic knowledge of general office procedures
- Customer service strategies and techniques (eg, handling customer complaints, checking for customer satisfaction)
- Thorough understanding of corporate secretarial and general office procedures
- Working knowledge of Microsoft Office, Outlook, Access, and project managment software
- Office equipment (eg, printers, telephones, copiers, fax machines, etc)
- In-depth knowledge of GM Financial operations, policies, staff, and procedures
Skills
- Ability to multi-task and meet tight deadlines
- Ability to work independently with limited supervision
- Excellent organizational skills
- Ability to make routine arithmetic computations and tabulations with speed and accuracy
- Ability to speak effectively with customers or employees
- Advanced grammar, spelling and proofreading skills
- Excellent oral and written communication skills
- Handling confidential matters and information
- Ability to make independent decisions, solve problems, and exercise discretion relating to the performance of day-to-day duties
- Accurate typing, 10-key and word processing skills.
6. Account Manager – (Syracuse, NY)
Location : US-NY-Syracuse
Education
- High School Diploma or equivalent required
- Bachelor’s Degree strongly preferred, or extensive relevant experience preferred
Experience
- 3-5 years of experience in the automotive industry, lending or sales in related field preferred
- 18 months as a GM Financial Account Manager, or completion of the Strategic Account Management Program preferred
Responsibilities
- Demonstrate the value proposition of GM Financial to assist the dealer to sell more new GM units and used vehicles
- Effectively manage and market assigned dealer relationships to achieve all quality, pricing, and volume objectives
- Support and market all GM Financial products
- Maintain effective communication with dealers and appropriate internal partners
- Develop business plans to align with corporate goals
- Achieve key field performance criteria
- Act as a liaison between the dealer and the credit center, funding, and other functional areas to resolve any issues by partnering with subject matter experts and management
- Analyze dealer-specific data using reporting tools and take appropriate action
- Identify and resolve dealer issues presenting excessive risk to GM Financial, ie, portfolio issues, fraud, buy-back, dealer agreement violations, dealer personnel, etc
- Responsible for collection of monies owed to GM Financial
- Develop floor plan opportunities and conquests
- Perform other duties as assigned
- Conform with all company policies and procedures
- Promote a culture of teamwork, excellence, and integrity
Qualifications Required
- Knowledge of dealership operations and indirect auto finance industry required
- Working knowledge of Salesforce.com required.
Skills required
- Strong interpersonal and people skills
- Must possess the ability to make consistent quality decisions
- Ability to meet with senior level managers
- Must be self-motivated and able to work independently
- Able to meet deadlines and establish objectives
- Excellent communication skills including verbal, written, and presentation
- Must be proficient in computer software such as Excel, Word and PowerPoint
- Excellent time management skills
Additional Knowledge Skills and Abilities
- A proven track record of quality sales performance and client satisfaction
- Prior credit underwriting experience a plus
- Prior auto dealer experience a plus
7. Inventory Control Analyst – CLS
Location: US-TX-Irving | Hybrid
Education
- High School Diploma or equivalent required
- Bachelor’s Degree in related field or equivalent work experience preferred
Experience
- 2-3 years of directly related automotive experience in Commercial Lending preferred
Responsibilities
- Reviews and evaluates the floorplan inventory audit results
- Monitors portfolio performance, evaluates audit and related data to identify and communicate high risk situations
- Recommends appropriate audit frequency based on policy and apparent risk
- Participates in on-site audits where risk necessitates involvement
- Reports on audit related data
- Interfaces with dealer personnel to clear audit exceptions
- Supports inventory floorplan aspects of problem account handling, including dealers with status of SOT, bankruptcy, or liquidation
- Supports workout group in managing liquidations
- Participates in the onsite due diligence and dealership monitoring processes as needed
- Evaluates and reports on performance of audit vendor for scheduling and quality metrics purposes
- Perform other duties as assigned
- Conform with all company policies and procedures
Qualifications Required
- Understanding of automotive dealership operations
- Understanding of commercial lending with emphasis in captive automotive dealership financing
- Knowledge and understanding of Microsoft Office suite of products
- Knowledge of financial statement analysis and dealer workouts
Skills
- Excellent analytical skills
- Excellent oral/written communication and interpersonal skills
- Persuasive communication and presentation skills
- Ability to interface with all levels of management.
8. Account Manager
Location : US-TX-Arlington
Education
- High School Diploma or equivalent required
- Associate Degree preferred
- Bachelor’s Degree or relevant experience preferred
Experience
- 3-5 years of relevant experience preferred
Responsibilities
- Inventory, order and maintain supplies for department
- Schedule and coordinate travel for team members and officers
- Participate in and assist in coordinaion of community investment and team member appreciation events
- Coordinate and schedule conference rooms
- Provide general administrative support for department
- Assist leadership team with communication, coordination, presentations, and task completion
- Establish and maintain hard copy and/or electronic filing systems for departmental data, documents and other materials
- Assist in the preparation and distribution of professional quality documents, reports or presentations
- Provide administrative support for the entire department as needed
- Promote a positive, cooperative and professional attitude when dealing with other company departments, customers, dealerships and vendors
- Perform other duties as assigned
- Conform with all company policies and procedures
Qualifications Required:
- Administrative and clerical procedures and systems
- Basic knowledge of general office procedures
- Customer service strategies and techniques (eg, handling customer complaints, checking for customer satisfaction)
- Thorough understanding of corporate secretarial and general office procedures
- Working knowledge of Microsoft Office, Outlook, Access, and project managment software
- Office equipment (eg, printers, telephones, copiers, fax machines, etc)
- In-depth knowledge of GM Financial operations, policies, staff, and procedures
Skills Required
- Ability to multi-task and meet tight deadlines
- Ability to work independently with limited supervision
- Excellent organizational skills
- Ability to make routine arithmetic computations and tabulations with speed and accuracy
- Ability to speak effectively with customers or employees
- Advanced grammar, spelling and proofreading skills
- Excellent oral and written communication skills
- Handling confidential matters and information
- Ability to make independent decisions, solve problems, and exercise discretion relating to the performance of day-to-day duties
- Accurate typing, 10-key and word processing skills.
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