Payment Operations Manager
Location : Jersey City, NJ, Hybrid remote
Estimated salary: $93K – $119K
- Minimum of 5 years of Payment and Support experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields preferred
- Bachelor’s degree in business related field preferred
- Direct experience managing multi-tiered teams and the desire to help others learn and grow
- Proficient understanding online Payment options and categories as well as knowledge of common issues in the space
- Ability to handle multiple competing priorities in a fast-paced environment
- Deep understanding of the entire chargeback workflow
- Strong analytical ability; SQL proficiency preferred
- Excellent verbal and written communication skills, including the ability to communicate with technical and non-technical stakeholders at various levels across multiple business units.
- Passion for sports and/or gaming industry a plus
- Manage a core group of supervisors and associates across multiple locations in overseeing the day-to-day Payment support and reconciliation operations.
- Work closely with senior leadership to establish team strategies and goals to be cascaded down to the broader team.
- Create and deploy processes that assist in automating Payment support and reconciliation
- Drive the monthly Payment forum to report on overall key performance indicators within the support and prevention operations.
- Translate complex topics into compelling narratives for various audiences
- Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed expectations.
- Collaborate with necessary stakeholders, subject matter experts, and decision makers to develop data- driven policies, processes, and reporting to continuously improve operational performance
- Perform due diligence, build business cases, and provide recommendations to senior leadership on potential vendors and third-party tools
- Oversee team productivity and provide continuous constructive feedback and coaching
- Recruit, hire, develop and retain candidates who raise the performance bar of the Payment Operations team.
FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.
FanDuel Brands Include:
- FanDuel — A game-changing real-money fantasy sports app
- FanDuel Sportsbook — America’s #1 sports betting app
- FanDuel TV — “The Bettor Sports Network” bringing live sports and interactive content to the games fans care about most
- FanDuel Racing — A horse racing app built for the average sports fan
- FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
- FOXBet — A world-class betting platform and affiliate of FanDuel Group
- PokerStars — The premier online poker product and affiliate of FanDuel Group
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