Excellent Car Service
TESLA
About TESLA:
Tesla was founded in 2003 by a group of engineers who wanted to prove that people didn’t need to compromise to drive electric – that electric vehicles can be better, quicker and more fun to drive than gasoline cars. Today, Tesla builds not only all-electric vehicles but also infinitely scalable clean energy generation and storage products. Tesla is an American automotive manufacturer based in Palo Alto, California. The company, founded in 2003, has its main factory located at Fremont, California. The factories, termed as Giga factories, are also located in Nevada, New York and China, the latter being the first of its kind outside the U.S.
About Career:
Excellent Car Service in TESLA, Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. This role will be in our Sarasota service center supporting our virtual customers.
Service Center Advisor Job
Location: Sarasota, Florida
Job Type: Full Time
Qualification: High School diploma or equivalent
Experience : Must have two years of driving experience
Responsibilities:
- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the detail of every vehicle prior to delivery
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
Qualification:
- High School diploma or equivalent
- Must have two years of driving experience
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, preferred
- Retail automotive service experience, preferred
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
more details >>> Click here
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