Equifax Careers
Equifax
Call Center Representative
Location: St. Louis, MO
Salary: $16.50/hr regular wage + $1.65/hr second shift premium + (up to) $3.17/hr monthly incentive = $21.32/hr
Education: High School diploma or GED.
Experience: 6 months’ minimum experience
Job Type: Full Time
About Career :
Equifax Careers, Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client’s employees.
Qualification Required:
- High School diploma or GED.
- 6 months’ minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
Responsibilities:
- Work with each contact to establish rapport with and gain the confidence of the caller.
- Deliver excellent customer service and strive to exceed customer expectations.
- Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
- Document details of client interaction into the system while on the phone.
- Follow security processes and procedures at all times when handling calls due to the visibility of personal data
More Details >>> Click here
More Jobs in Equifax
-
Employee Service Center Supervisor
Location: St. Louis
Qualification Required:
- Working knowledge of Equifax applications and services.
- 1-3 years of experience.
Responsibilities :
- Manages activities of leads and employees to insure the teams are functioning effectively to meet consumer/clients’ needs and operational initiative targets. Develop/communicates processes and policies. Creates tactical short and long-term goals that support the team’s vision and strategy. Responds promptly to escalations. (Approx. 60%)
- Contributes to team’s process improvement efforts and implements changes in a positive way. Incorporates client feedback into efforts. (Approx. 10%)
- Develops partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements. (Approx. 10%)
- Produces and analyzes statistical reports to monitor teams’ performance; also monitors service-related trends to share with Business Units, Product Management, Vertical leads. (Approx. 10%)
- Participates in projects, including budget process, as assigned. Serves as an ambassador for the team in internal/external meetings, site visits, etc. (Approx. 10%)
Qualification:
- High school diploma, or GED.
- Experience leading a team, preferable in a call center or customer service environment.
- Experience managing to expected behaviors and outcomes (versus “just the numbers”).
- Working knowledge of MS Office components: Outlook, Word, Excel, and PowerPoint.
- Ability to learn Siemens OpenScape Contact Center and Equifax applications. Working knowledge of CRM tools.
- Familiarity with ticketing software.
2. Customer Service Representative French Senior
Responsibility
- Respond to the ID Restoration consumer line
- Comply with metrics and overall performance expectations
- Identify consumer needs via a thorough analysis of the consumer’s credit file
- Properly document follow-up actions for partner departments’ best resolution
- Initiate and resolve all research needed to provide the most precise information to the consumer in the back office work-frame
Experience Required
- Fluent French language skills both written and spoken (B2).
- 0-6 months of knowledge of G-suite programs (Sheets, Docs, Slides, etc)
What could set you apart
- English is a plus (B2)
- Actively studying any of the following as an associate’s degree or as a major: Business Management, Project Management, Law, Industrial Engineering
- Certified in any process improvement methodology or proven experience in such a field
- Ability to work under pressure with a strong sense of urgency
- Must be action-oriented and results-driven
- Proven ability to multitask and handle of variety of responsibilities
- Demonstrated strong and flexible interpersonal skills for the best stakeholder management
- Exceptional work ethics
3. Unemployment Charge Analyst
Location : Denver
Responsibilities
- Analyze unemployment claim history checking for a number of possible protest areas. Investigate and analyze unemployment claim files by analyzing state agency and other documents stored as images on system
- Construct a protest letter to erroneous charges using system tools
- Receive, check, prioritize, and prepare benefit charge statements for possible entry onto the system
- Verify that totals for charges loaded to system balance with the detail statements by analyzing reports and system data
- Discuss unemployment matters; especially chargeability of claims with clients, internal personnel, and state agencies
Experience Required
- 1-4 years office experience with an emphasis on customer service
- HS Diploma or GED
- Proficiency with Windows and/Google based applications
What could set you apart
- Experience working with dated materials and adherence to deadlines in a fast-paced environment
- Experience with unemployment documents or familiarity with the unemployment charge process
4. Call Center Representative
Location: St. Louis
Responsibilities
- Work with each contact to establish rapport with and gain the confidence of the caller.
- Deliver excellent customer service and strive to exceed customer expectations.
- Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
- Document details of client interaction into the system while on the phone.
- Follow security processes and procedures at all times when handling calls due to the visibility of personal data.
Qualification Required
- High School diploma or GED.
- 6 months’ minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
5. Customer Service / Back Office Representative
Responsibilities:
- Update credit files with high-quality standards, applying documented rules and procedures.
- Provide support and education regarding credit information, file interpretations, and products.
- Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.
- Ensure compliance with the company’s procedures and policies.
- Work in a team environment and customer-centric culture.
Experience Required:
- Minimum B2 English
- Minimum 9th Grade High School Diploma
- 6 Months of proficiency with Google Suite and Microsoft Office (Word and Excel)
- 6 Months of Experience in the industry or experience with similar roles
- Typing skills minimum 30wpm
What could set you apart
- Accountability
- Curiosity
- Collaboration
- Think and act differently
- Trust
6. Business Services Senior Representative
Location : Alpharetta
Responsibilities:
- Identify problems experienced by customers and utilize problem solving skills to correct and satisfy customer while consistently delivering of appropriate quality in the expected timeframe.
- Assist with billing and invoice queries, pricing, contracts, reporting, timely execution of work orders, ensuring appropriate filing of contracts
- Request account setup/changes and product activations/deactivations
- Assist with billing and invoice queries, pricing, contracts, reporting, timely execution of work orders, ensuring appropriate filing of contracts
- Maintain account logs (member number, products, handling procedures, reports)
- Verify account information and member number status
- Credit file queries
- Produce, request or maintain customer facing reports
- Provide ePORT assistance
- Work with all Equifax departments as needed to resolve customer requests (Account Services, Enabling Technology, Collections, etc.)
- Join customer/sales training/conference calls/meetings as needed to identify customer needs, explain/ promote and sell various products and services
- Take ownership of customer issues from beginning to end
- Ability to resolve customer/sales related issues
- Provide customer recommendations based on account trends and analysis
- Ad Hoc team tasks/requests by management
Experience Required:
- Minimum 1 year of customer service
- Bachelor’s degree preferred
What Could Set You Apart:
- Experience with managing high-volume inbound and outbound calls
- 3 years of experience in a B2B customer support environment
- Skilled at effectively assessing customer audience and adjusting style and tone to match the customer
- Proficiency in Salesforce Service
- Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change
- Positive energetic customer centric attitude
- You have obtained a 2-year Associates Degree or equivalent experience
- You have 3-5 Years’ experience in a client facing support position
7. Wage Audit Specialist
Location : St. Louis
Responsibilities:
- The regular work hours for this position are 10:00 am – 7:00 pm, Monday – Friday.
- Receive and prioritize fraud and wage audits and other unemployment related data.
- Analyze individual case information by reviewing data accessed through the PC and respond to a state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
- Works as a team to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into the database.
- Match documents with system-generated letters and tracking sheets.
Experience Required
- High school diploma or GED
- 1 year previous office experience with an emphasis on organization of work duties and performing job functions independently
What could set you apart
- Proficiency with Windows based applications including Microsoft Office suite
We are not Recruiter or Employer Our Website ” How to Earn Money ” have lot of other business ideas and Job opportunities which are relevant with Success Factor , Click link below for more Small business Planning and Jobs other than this article :-
Jobs available in Real Estate Investment
Career in Industrial Machinery
Equifax Careers above
Disclaimer:- The above article Equifax Careers is based on the opinion of the author and is meant for Information and educational purposes collected through different sources. Readers are requested to act diligently and under consultation with a professional before applying the information contained in this article Equifax Careers. Direct Links of Other Websites provided in this Article Equifax Careers are only for sharing Information about Business Ideas. When you click on Link of Other Websites, You will redirect to Other Website and Leave this Website. Read all Terms and conditions and policies of such Website where you redirect before taking any action or sharing any documents and Information. We are not Responsible/accountable for any Loss and Damages caused to you when you start or continue any Business idea practically or applying for any job or sent any document.
15 thoughts on “Equifax Careers”