Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.

What Will I Do Every Day?

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Prior sales experience preferred but not required
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Why should I come work for AutoNation?

• You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

• Review vehicle condition reports
• Determine wholesale and retail prices
• Inspect and accept vehicles arriving onsite
• Create and execute reconditioning plan to prepare vehicle for sale
• Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales
• Driving incremental business through a high-level of engagement with customers.
• Turn prospective Vehicle Procurement Customers over to an “elite” sales team for a sales opportunity
• Work with management to identify current inventory needs.

• High School diploma or equivalent.
• Extremely self-motivated
• Ability to set and achieve targeted goals.
• Ability to drive an exceptional Customer experience.
• Demonstrated communication, prospecting, and interpersonal skills.
• Organization and follow-up skills.
• Experience and desire to work with technology.
• Valid In-State Driver’s License and an acceptable, safe driving record

What are the requirements for this job?

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Prior sales experience, retail preferred
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Why should I come work for AutoNation?

• You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

What are the day-to-day responsibilities?

• Meet and greet customers in a professional manner
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
• Take thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave
• Provide basic information to callers who have general inquires
• Assist with filing duties and other administrative tasks as needed
• Prepare sales and service gas tickets for the Accounting Department
• Serve as a backup to the Sales Department Cashier
• Assist the General Manager with various clerical duties as needed
• Attend meetings and trainings as scheduled
• Perform other duties as assigned
• Be friendly, professional, courteous and efficient when working with all customers and employees

What are the requirements for this job?

• High School diploma or equivalent
• Possess excellent written and verbal communication skills
• Ability to operate a multi-line switchboard
• Ability to read and comprehend instructions and information
• Ability to work well with the public

What are the day-to-day responsibilities?

• Answering phones and greeting all callers in a friendly and courteous manner
• Keeping vehicle lot neat and orderly, moving units as directed by the sales managers and in accordance with dealership display standards
• Transporting customers and dealership personnel, as needed
• Assisting with customer deliveries
• Ensuring all vehicles are clean and in good repair on the lot and showroom
• Ensuring all window stickers are properly placed on newly arrived vehicles for display on the sales floor or lot
• Picking up vehicles from storage and deliver vehicles to storage and other dealerships
• Assisting with weather related clean up when necessary
• Building and grounds maintenance as needed
• Other functions and special projects may be assigned

What are the requirements for this job?

• High school diploma or equivalent
• Knowledge of basic automotive repair and maintenance
• Ability to handle machinery safely
• Ability to drive across surrounding states to transport vehicles
• Ability to drive manual transmission
• Valid state driver’s license
• Ability to operate an automobile
• Ability to use hand and power tools

What are the day-to-day responsibilities?

• Inspect every service repair order and/or parts invoice for proper completion and accuracy
• Reconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copies
• Calculate the materials charge applicable for each order
• Calculate the taxes to be charged on the categories of goods or services taxed in the local area
• Collect the total retail charges from the customer in cash, check or authorized charge account
• Provide the customer with the proper change and/or receipt
• Complete the accounting section of the repair order as directed by the controller
• Update the customer’s service history file according to the procedures specific to the department’s service history system
• Deliver to the accounting department all repair orders and parts invoices closed during the business day
• Control the keys associated with completed repair orders, return keys to the customer/or porter when bills are paid, and direct customers to where they may find their vehicle
• File repair orders as directed by the service department manager
• Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available
• Control and turn into the business office any sublet bills associated with the repair orders
• Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, it’s employees, or customers
• Perform any other administrative tasks as directed by management

What are the requirements for this job?

• High school diploma or equivalent
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

What are the daily job responsibilities?

• Assessing and analyzing damaged areas and preparing them for painting, including removing rust and grease, and masking parts that are not to be painted or coated.
• Preparing the color tint to match or blend paint color.
• Painting vehicles with a high level of efficiency and quality, using a sprayer or brush as appropriate.
• Adheres to factory and dealership procedures when performing warranty work.
• Operating all equipment in the Collision Center in a safe and productive manner, following AutoNation’s Safety Standards for the use of personal protective equipment (e.g., respirator, safety glasses, gloves, hearing protection) while working on the production floor.
• Inspecting quality of craftsmanship, noting any runs, sags or unpainted areas.
• Mixing all paint and chemicals according to manufacturer directions/specifications.
• Understanding and following federal, state, and local regulations that affect Collision Center operations, such as hazardous waste disposal, OSHA guidelines, etc.
• Gaining superior product knowledge to provide high quality repairs.

What are the requirements for the Paint Technician?

• ICAR certification (preferred) or interest to become certified.
• OEM certification (preferred) or interest to become certified.
• At least two years’ automotive experience.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.
• Ability to operate an automobile.

What are the opportunities for career growth?
Our Associates have many choices for career growth and development after success in a Paint Technician role. Future opportunities may include:

• Collision Production Manager
• Collision Estimator
• Paint Team Lead

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.