Best Paying Jobs in Commercial Banks
JPMorgan Chase Bank, N.A
As a Client Service Manager, you will typically report to a Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your market. You will also provide market service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.
Commercial Bank Client Service Manager
Location: 10 S Dearborn St, Chicago, IL, 60603, US
Job Type: Full Time
Responsibilities:
- Leading regular market meetings to update staff on operations development, product enhancements, system improvements or problems
- Monitoring client reports and investigating changes in revenue, product usage, and outstanding loan issues
- Assuring compliance with all Chase auditing policies and procedures
- Providing input into financial budget for Client Service Team and supporting plan achievement
- Serving as a member of the Client Service Leadership Team, supporting national strategic implementation plans
- Participating in national project teams representing Client Service
- Providing a collaborative, communicative and productive environment for all Client Service Professionals
- Working with line of businesses (LOB) partners and Market Staff to enhance the resolution of client issues through appropriate channels
- Collaborating with market management and HR to ensure personnel policies are adhered to, participating in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminations
- Performing other special duties or assignments as requested or required
Qualification:
- BA degree or a minimum of 8-10 years in customer service, operations, sales or management experience, preferably in the Commercial Banking or in Treasury Services
- Strong interpersonal skills with proven supervisory abilities
- Extensive knowledge of deposit, treasury and credit products, payment services, regulations, and related procedures
- Thorough knowledge of financial exposure and operational risk associated with bank products and services
- Effective problem solving, oral and written communication skills
- Ability to exercise sound judgment and make effective decisions
- Ability to prioritize, handle multiple tasks and work under pressure in a team environment
- A self-starter who does not require close supervision
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About Company:
One of the most respected companies in the world, Chase offers experienced professionals like you an array of opportunities to take your career in a new direction and make a positive impact along the way. Here you’ll be encouraged to apply your skills, talents and experiences to a role with the potential to make a real difference, not just in your career, but for your customers, community and colleagues. We serve nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
For customer service, contact us via chase.com/customer service. See full social media terms and conditions at chase.com/social terms.
©2021 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
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